Shipping And Delivery Option
We offer free delivery throughout Europe. Additional charge may apply for parcels shipped out-side Europe.
You’ll find a selection of the available countries at the start of the checkout process. We offer delivery to almost all countries. If you country is not listed, then simply contact our customer service and we will try to help you. We strongly believe everyone should be able to enjoy performance improvement from quantum.
In some instances, customs duties may need to be paid on delivery in countries outside the EU. The amount of these fees varies from country to country.
Our parcels are insured for up to £400 with the shipment company.
If payment is received by 3:00 pm GMT, then we will dispatch your order the same day. Deliveries in the UK usually take 1-3 business days.
This might be possible but we can not guarantee, If payment is made prior to 3:00 pm GMT, then your order will be dispatched the same day.
Yes. If you enter a Service Point in your order we will automatically ship your order with DHL.
When we ship your parcel you’ll automatically receive an email with the tracking number. If you did not receive this email, then you can request your tracking number from our customer service.
Enter your tracking number at the respective courier partner’s website and you can track the status of your parcel.
Yes. Please log into the customer portal on our website to see the order status of your package.
In This case you can contact our customer service. They will contact the courier partner and arrange for a new shipment.
Delivery is not affected by the order quantity. We have all of the products in stock and can send them on receipt of payment.
Yes, you can pick up products directly from our company headquarters in the customer area.
We offer both cash and credit card payment options (Mastercard or Visa). We also accept payments via PayPal.
Return And Exchange Process
If there are technical problems with your remapper that require it to be returned and the fault is ours, we will pay for the shipping costs.
This depends on the reason the product is returned. If the return is due to a technical problem with your supplementary control unit that was our fault, then of course we will pay for the return shipping costs.
For returns, check with our customer service first to review return shipment options.
Yes, you have a 30-day trial period with your order.
Please contact our customer service by email or phone to cancel your order. This will ensure immediate cancellation.
The trial period begins when you receive your order.
The statutory deadline for refunds is 30 days after receipt of the returned item. However, we usually process refunds within one week.
If this happens, please contact our customer service. They will help you exchange the product.